ACHS Telemedicine: Patient Care During Pandemic

Context

ACHS (Asociación Chilena de Seguridad) is Chile's largest occupational accident and health insurer, serving thousands of workers and companies across the country. When the COVID-19 pandemic hit in 2020, in-person medical consultations became impossible almost overnight. The Superintendencia de Seguridad Social mandated that insurers maintain continuity of care, placing ACHS under urgent pressure to digitize their patient care operations. They needed a trusted technology partner capable of delivering a compliant, production-ready telemedicine solution in weeks — not months.

The Challenge

ACHS needed to rapidly build a telemedicine and appointment scheduling platform while integrating with their existing enterprise systems — SAP for patient records, IMED for clinical documentation, and third-party payment processors — all under strict regulatory supervision. The platform had to meet the compliance requirements set by the Superintendencia de Seguridad Social, with no room for error on data security or availability.

Weeks to go live

Enterprise systems integrated

10K+

Patients served remotely

The Solution

23people assembled a cross-functional agile team and took ownership of the full delivery lifecycle — from user story mapping and UX design through backend development and final system integration. The team built bidirectional connectors to SAP (patient records), IMED (clinical documentation), and payment processors, ensuring a seamless and compliant experience for both patients and healthcare providers. Agile sprints allowed for continuous stakeholder feedback and rapid iteration, resulting in a fully operational platform within 8 weeks of kickoff.

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"I value 23people's passion for challenges, working alongside us and delivering results better than expected."

José Pavez

Chief Of Software Development Technological Services Management at ACHS

The Impact

The telemedicine platform enabled thousands of ACHS patients to receive safe, high-quality medical care throughout COVID-19 lockdowns with zero regulatory compliance violations. The solution maintained full operational continuity for one of Chile's most critical healthcare institutions during a national emergency. The successful delivery and the trust built through the engagement led ACHS to re-engage 23people for a second phase of platform expansion — a direct reflection of client satisfaction and confidence in the partnership.

More Information

For more details, you can visit this link with public information about this project:

ACHS - Telemedicine Challenges in Chile COVID-19.

Engineering Retrospective

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Sector

Healthcare Engineering

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