Modernizing Equifax Chile's Platinum 360 Report Platform

Context

Equifax Chile is one of the most important credit information companies operating in Latin America, providing financial intelligence to banks, businesses, and consumers throughout the region. Their Platinum 360 Report platform, originally launched in 2015, had become a strategic asset underpinning key financial decisions for thousands of businesses. As technology evolved and business requirements grew, the platform needed a comprehensive modernization — one that required not just technical expertise but the right methodology to manage complexity and risk without disrupting ongoing operations.

The Challenge

The Platinum 360 platform had accumulated significant technical debt over the years, making modernization a high-stakes effort. Equifax Chile needed to adopt agile practices while managing a complex migration of a production system in active use. The challenge was coordinating multiple teams across systems, ensuring continuity of service throughout the transition, and adopting iterative delivery practices in an organization traditionally accustomed to waterfall project management.

100%

On-time delivery

Agile

Sprint-based methodology

2015+

Platform still in production

The Solution

23people partnered with Equifax Chile to implement agile methodology practices with continuous sprint-based deliveries. The team introduced transparency and close collaboration between technical and business stakeholders, enabling rapid and efficient adjustments as the project progressed. Each sprint delivered measurable increments, reducing the uncertainty typical of large modernization initiatives and building confidence across the organization at every stage.

What our clients say

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"23people provided excellent advice and services to Equifax, demonstrating expertise and flexibility. I highly recommend them."

Smriti Jain

Head of Application Development (Actual CIO Canadá & Collection Services) at Equifax

The Impact

The project was completed on schedule and met all established requirements. The modernized Platinum 360 platform continues to serve as the foundation and structural core of Equifax Chile's current product offering. This engagement demonstrates how effective collaboration and the adoption of agile methodologies can lead to successful transformation in complex technology projects — with lasting sustainability and stakeholder confidence built throughout the process.

More Information

For more details, you can visit this link with public information about this project:

Equifax Chile - Informe Oficial DICOM Platinum 360.

Engineering Retrospective

Read the technical deep-dive in our Public Handbook — process, technical decisions, and lessons learned.

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Sector

Fintech Engineering

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